Frequently Asked Questions

A collection of the things people ask most often. If your question isn't here, drop me a line at dom@boarandbristle.co.uk. I'm always happy to help.

Ordering and delivery

When will my order be dispatched?

Orders placed before 1pm on a working day dispatch the same day. Orders placed later, or on weekends and bank holidays, go out the next working day.

How long will delivery take?

Royal Mail Tracked 48 typically takes 2-3 working days after dispatch. Royal Mail Tracked 24 is 1-2 working days. Both include tracking. You'll get an email with the tracking number when your order ships.

Can I track my order?

Yes. Every order ships tracked. You'll receive a dispatch email with the tracking number and a link to follow your parcel.

Do you ship internationally?

Not yet. Currently UK addresses only. If you're outside the UK and would like to order, email dom@boarandbristle.co.uk and let me know where you're based. Interest from specific regions helps shape what we offer next.

Is shipping really free over £50?

Yes. Royal Mail Tracked 48 is included on orders over £50. The Tracked 24 upgrade is £2 extra above the threshold.

Can I change or cancel my order after placing it?

If your order hasn't dispatched yet, email dom@boarandbristle.co.uk as soon as possible and I'll help. Once an order has shipped it can't be cancelled, but our 30-day returns policy means you can send it back for a refund if you change your mind.

Stock and products

What if an item I want is out of stock?

On the product page, click "Notify me when back in stock" and enter your email. You'll get an automatic alert the moment it's back in stock.

Will my paints arrive intact?

Yes. We pack every order carefully with kraft paper void fill to prevent damage in transit. If anything arrives damaged or leaking, photograph it before unpacking further and email dom@boarandbristle.co.uk within 7 days. We'll sort a replacement quickly.

Do you stock Citadel/Warhammer paints?

No. These paints are best bought directly from Games Workshop or specialist Citadel retailers. Boar & Bristle focuses on Vallejo, Army Painter Speedpaint 2.0, and other curated ranges that complement what GW already does well.

Can you order in a specific product I want?

Maybe. Email dom@boarandbristle.co.uk and let me know what you're after. If it's something I can get through my existing suppliers, I'm happy to add it to the next order. Customer requests directly shape what I stock, so don't hesitate to ask.

Are your product photos accurate?

The product imagery on the site comes directly from the manufacturers (Vallejo, Army Painter, Rosemary & Co, etc.), so it's the same imagery you'll see at any authorised UK retailer. Colours on screen may vary slightly from the actual product depending on your monitor. If you're ever in doubt about a specific paint, drop me a line and I can describe how it actually paints out.

Returns and refunds

Can I return paint I've opened?

If you've only just opened it to check the colour, generally yes. If it's been used multiple times, probably not. But get in touch and we'll work it out reasonably. Unopened paint can always be returned within 30 days.

How long do refunds take?

Once we've received the returned item, I'll process the refund within 5 working days. Your bank or PayPal then takes a further 5-10 working days to display the refund.

What if my order arrives wrong or damaged?

Email dom@boarandbristle.co.uk within 7 days with a photo. We'll cover return postage and either replace the item or refund it: whichever you prefer.

Do I need the original packaging to return something?

Ideally yes, but it's not a strict requirement. As long as the item itself is in resaleable condition, we'll accept the return.

About Boar & Bristle

Are you VAT registered?

Not currently, as we're below the VAT threshold. Prices on the site are the final prices, with no VAT added at checkout.

Where are you based?

Warwick, UK. Boar & Bristle Ltd is a UK-registered limited company.

Who's behind the shop?

Dom — that's me! I've been into tabletop games and making models for over 40 years and I started the shop because I wanted a UK paint specialist that worked the way I'd want it to as a customer. More on that on the About page.

Do you have a physical shop I can visit?

Not currently; we're online only. All orders ship from our Warwick fulfilment location.

Can I follow Boar & Bristle on social media?

Yes! We're on Instagram, TikTok, X, and YouTube as @boarandbristle. Links in the footer.

Trade, bulk, and special requests

Do you offer trade or bulk discounts?

For now, I'm focused on individual customers. If you're a painting club, gaming group, or business interested in bulk orders, email dom@boarandbristle.co.uk and we can discuss what makes sense.

Can I commission a custom paint set or bundle?

Possibly. If you've got a project in mind and want a specific set of paints curated for it, drop me an email. I can put together a custom bundle and apply a small discount for the convenience.

Are you looking for stockist or collaboration enquiries?

If you're a brand, painter, or content creator interested in working together, dom@boarandbristle.co.uk is the right address. I'm always interested in conversations with people building things in the hobby.