Shipping policy

Last updated: 11th June 2026

All orders dispatch from Warwick, UK.

Where we ship to

Currently, UK addresses only (England, Scotland, Wales, Northern Ireland, Isle of Man, Channel Islands).

International shipping isn't available right now. If you'd like us to consider shipping to your country, drop me a line at dom@boarandbristle.co.uk. Interest from specific regions helps shape what we offer next.

Dispatch times

Orders placed before 1pm on a working day dispatch the same day.

Orders placed after 1pm, at weekends, or on bank holidays dispatch the next working day.

If there's any delay (unusually busy period, holiday closure), it'll be flagged at the top of the website.

Delivery options and prices

Royal Mail Tracked 48 — £4.95 Estimated delivery: 2-3 working days after dispatch

Royal Mail Tracked 24 — £6.95 Estimated delivery: 1-2 working days after dispatch

Free standard delivery on orders over £50 — Tracked 48

All orders include tracking. You'll get an email with the tracking number when your order dispatches.

Delivery times

Estimated delivery times are best efforts, not guarantees. Royal Mail occasionally delays parcels. We can't influence that, but we'll always help chase if something's running late.

If your parcel hasn't arrived within 7 working days of dispatch, email dom@boarandbristle.co.uk and I'll look into it.

Address accuracy

Please double-check your delivery address at checkout. We use whatever you provide. If you spot an error after ordering, email dom@boarandbristle.co.uk as soon as possible and we may be able to correct it before dispatch.

If a parcel is returned to us because of an incorrect address, we'll contact you to arrange redelivery (additional postage may apply).

Lost or damaged parcels

If your parcel is damaged in transit or items inside are broken, take a photo before unpacking further and email dom@boarandbristle.co.uk within 7 days. We'll sort a replacement or refund.

If tracking shows your parcel as delivered but you haven't received it, please check with neighbours and your local sorting office first. If it's genuinely lost, email and we'll work with Royal Mail to investigate.

Out of stock items

Stock levels on the site are accurate at the time of display. Occasionally an item may show as in stock but turn out to be unavailable. If this affects your order, we'll email you within 24 hours to offer an alternative or a refund for that item.

Questions

Email dom@boarandbristle.co.uk. I read every email and reply within 24 hours on weekdays.